Earlier today, I ordered 4 brewed Iced Tea (the good old Libertea) from Army Navy. After waiting for an hour, my order finally arrived. To my surprise, it’s not what I ordered. They sent me 4 Milktea with Pearls instead of the Libertea Iced Tea that I ordered.
I then reported it to Food Panda customer support. I showed them the picture via chat and they told me that it says Libertea in the bottle, so I received the correct item. I insisted that it’s not correct and Army Navy is using the SAME bottle for both Libertea Brewed Iced Tea and Libertea Milktea with Pearls. They told me that someone will call me to resolve the issue as soon as possible.
An Indian Customer Agent with a weird accent I can’t clearly comprehend called using the number +1 287-066-3630. Asked some questions to verify my account details, then informed me that they know that I received an “INCORRECT” item, and they can neither refund me nor pick-up and redeliver the correct item, which is the Libertea Brewed Tea. I told the agent once again that this is not what I ordered, and the agent told me that there’s nothing they can do to correct the situation, they cannot re-deliver or exchange the item with the correct one.