Gcash Verification Failed: Again, and again, and again

Have you ever tried verifying your account with Gcash and it keeps on failing? If you’re like me who attempted to fully verify a Gcash account, but the system doesn’t accept it, then hello! You’re not alone.

I repeatedly received an SMS saying that my Gcash verification failed. I have tried different valid IDs, but it keeps on failing.

A few years ago, my Gcash account was verified via KYC. Then last year, there’s a new verification method, and I was asked to verify again, then it went through.

This year, Gcash asked my to verify my account again after downgrading it to basic. Now I cannot get through. I have tried my passport, driver’s license, and UMID, but to no avail.

I wonder why it keeps on failing. I just received an SMS that Gcash will get in touch with me to guide me though my verification, but they didn’t reach out.

Feel free to leave a comment below if you encountered the same issue with your Gcash account.

5 comments

  1. Been having exactly the same problem. Thought it was coz I is a foreigner, even though one of the IDs I used was my PhilHealth card. Did you ever get the issue resolved – if so, how?

    1. I just bought a new sim then sign up again using my wife’s ID and it went through. I think they blacklisted common names or something.

  2. UMID & Drivers License failed. From what I can gather, they are wanting the “extra details” from everyone. What are the details – first they want 3 copies of your signature, they also want another ID (e.g. passport info) as well as some proof of your address (credit card or banking statement with your account number so they can “verify” it is really you).

    I think it’s more of a process to gather as much info on each individual for a database than actually verifying honest people who do submit real IDs. Otherwise it wouldn’t be so difficult. I’m considering using PayMaya instead – at least you can get a VISA or Mastercard (one time payment unless you use the virtual card) to use with your account!

  3. Further my comment of 5 July 2020 above, using a different SIM I got fully verified within a few minutes of completing the standard process in the app using exactly the same details and ID as failed repeatedly with my first SIM. This seems to be the only solution (and possibly the reason why more than one account in the same name is allowed).

    1. Yeah. Switching SIM cards definitely work. Maybe the previous sim was like flagged or something.

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