If your Food Panda order disappeared just like mine, don’t panic. If you already paid for your order, then Food Panda won’t be able to help you with the refund. It’s best to contact your bank or PayPal if you paid via PayPal.
FoodPanda doesn’t care if it’s a system bug or glitch. They will just tell you that you need to wait for 14 days as the automatic refund is automatically triggered. They didn’t know that if it’s automatically triggered, it should be refunded via PayPal immediately, and to your bank in 3-4 days, if you charged the amount to your credit or debit card that was linked to PayPal.
If you paid via card directly, you won’t notice that you received a refund. You’ll only notice it after a month that you didn’t receive any refund because it wasn’t really triggered automatically.
Orders disappear if you placed an order, then placed an additional order in the SAME restaurant. This bug exists since 2017, but until now it wasn’t fixed.
An order number will be generated after placing an order, but it won’t show up in your order history and you will not receive any email from FoodPanda. However, you’ll receive a confirmation email from PayPal if you paid via PayPal.
It’s best to always pay via PayPal so that you can easily file a dispute if the glitch occured on your end. Or just use COD, so that if no order arrived, you won’t pay a thing.